Aug 05

For those that know me and my penchant for process mapping, quality control, and all things compliance, the following blog may seem out of character. This all started after perusing an article from the Harvard Business Review, March 2009 titled, “When Should a Process Be Art, Not Science”.

Any Six Sigma professional likely knows that the enemy of process quality is variation and the push in any quality initiative is to work to identify variation in a process that results in waste, errors, or bottlenecks. However, the aforementioned article highlights another perspective in that there are many processes—namely recruiting and sales—that have an inherent element of “art” that cannot be ignored. Executors of the recruiting process wrestle with an effort to maintain consistency while at the same time addressing the nuances that come with the art of recruiting.

In a previous blog posting (http://www.sourceright.com/blog/?p=71 ), I espoused the advantages of a truly experienced recruiter in the recruiting process. Lately, I’ve been questioning the efforts of so much of the recruiting industry to standardize, standardize, standardize. More and more RPO providers are working towards a shared services center model with a strong push towards a standardized, commoditized approach to recruiting. The has been done to, ensure compliance, improve economies of scale, implement repeatable best practices, with the end goal guaranteeing process consistency. For some RPO solutions, this approach may suit the client’s specific talent acquisition needs very well. Analyzing the recruiting process and the many components that directly impact it, there are two key areas that should work towards standardization:

ATS – Commonality of technology ensures a one-stop shop for compliance auditing and requisition tracking

Measurements – While the individual targets may vary based on position complexity, the metrics themselves (e.g. time-to-fill, diversity of candidate pool, recruiting cost efficiency, etc.) should be the same

But should the methods and tools utilized for the Vice President of Product Development requisition differ from that of the next Customer Service call center class? Naturally, the techniques and avenues a recruiter exploits recruiting for these two categories drastically diverge. Even the people (i.e. recruiters, candidates, and hiring managers) involved in each example likely differ greatly in expectations, experience, and earnestness. Furthermore, the current job environment might impact each hiring category in very different ways, in turn, transforming the way a recruiter might approach each hiring challenge.

Going even more granular, every requisition has inherent nuances that an experienced recruiter will recognize and adjust to accordingly. I’m not suggesting that the process should evolve with each requisition nuance, but the critical to quality goal in most requisitions, is a quality hire in the shortest amount of time possible. An experienced recruiter knows where the process boundaries truly exist to maintain consistency, compliance, and client satisfaction while at the same time achieving that end goal.

Dartmouth Tuck School of Business professors’ Joseph M. Hall and M. Eric Johnson, who authored the article mentioned above, recommend some practical approaches to this Art versus Science dilemma in a business process. They conclude that each has important value development roles in many business processes. They specifically describe the role of art as “allowing for flexibility, creativity, and dynamism that a purely scientific approach cannot replicate.”

Future leading edge RPO best practices and processes will incorporate the strengths of both recruiting art and science and be measured by the appropriate customer (art) and process (science) focused metrics to determine future solution quality levels and success.

Tagged with:
Jul 23

As organizations are becoming more sophisticated in sourcing talent and demanding better results from their sourcing strategies, SourceRight Solutions is reinforcing their commitment to providing workforce management innovations by offering greater transparency on contingent workforce trends and providing an exclusive edge in a highly competitive environment. 

SourceRight, recently announced the launch of SourcingEdge, a proprietary candidate sourcing methodology that is designed to help talent acquisition outsourcing clients gain a competitive edge in identifying the best and brightest talent from active and passive candidate pools. The SourcingEdge Career Networking Hub provides clients with rich talent pools; gives candidate access to thousands of job opportunities; provides career resources to aid in career searches; among other advantages.

SourceRight has also launched SourceRight Advisor for talent acquisition programs, a workforce analytics and thought leadership solution that draws on the company’s experience, aggregate business information, knowledge and scale to help businesses develop better-informed strategies to optimize their services and workforce management spend.  SourceRight advisor will deliver specialized expertise and guidance including policy, compliance, change management, market intelligence and supplier relations.

The launch of SourcingEdge and SourceRight Advisor is the next phase of the company’s commitment to continuously revolutionizing recruitment strategies and services for today’s emerging workforce population.

Tagged with:
Jun 07

Increasing globalization is driving the need for RPO and MSP providers to broaden their geographic reach, while maintaining consistent delivery of high quality services.  In response to this growing business requirement, in March, Hays plc and SourceRight Solutions announced a strategic alliance to provide global outsourced workforce management services.  Now, Hays and SourceRight have taken the next step of broadening our combined reach by introducing WorldSource Talent Acquisition Outsourcing Solutions.

WorldSource is designed to manage and integrate worldwide Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) programs, while improving the global recruiting and resourcing experience for all stakeholders.  WorldSource has the capabilities to leverage strategic talent acquisition teams of more than 4,500 recruiters across 900 offices in 29 countries to attract and hire the world’s top talent.

Also, SourceRight is announcing the expansion of its MSP offerings to help the world’s top organizations maximize the value of their contingent workforces. See “SourceRight Expands MSP Offerings and Leadership Team” at link: http://bit.ly/cTRGLa

SourceRight’s enhanced talent acquisition capabilities takes our MSP solutions to the next level – a scalable outsourcing model that provides flexible configuration options, global program management oversight, optimized supplier management and client decision support analytics.

Our enhanced MSP solutions are designed to control costs and minimize compliance risks through streamlined processes and infrastructure, access to a global preferred supplier network, and improved supplier performance and client spend with timely insight to strategic market trends data.

As current pressures from the challenging economic climate force businesses to adopt recruitment strategies that adapt quickly to fast changing market conditions, these recent announcements provide further evidence of our commitment to our value proposition of helping large, global organizations maximize the value of their blended workforces.

Tagged with:
Apr 07

The “new workplace” is here. A tough economy has not only changed the way businesses operate; its changed how employees view their careers and their employers.

A recent study of the U.S. workforce found that a new breed of worker has emerged. These “workers of the future” have different needs when it comes to their job, and the requirements that determine whether or not they will succeed in the role, or within the company.

The statistics that were revealed serve as a wake-up call to employers. Nearly half of workers say being successful at work and moving up the career ladder is their top priority. However, just a quarter of workers are satisfied with their growth potential at their current employer. Despite this mindset, far too many organizations believe that merely showing up for work means their workers are engaged.

While 60% of companies say identifying qualified workers is a top concern, obviously, there’s a disconnect here between what workers want, what employers think they want, and what it takes to attract and retain talented workers moving forward.

Status-quo recruiting techniques and conventional incentives programs no longer work. Creative recruiting techniques, retention strategies and career development options are needed.

Recruitment Process Outsourcing addresses the employer/employee disconnect. With a core competency in recruiting, RPO providers are acutely tuned into the pulse of the workforce, its changing attitudes and what it takes to attract and retain the best and the brightest. RPO is the best way to build a solid foundation of talent.

Economic turmoil has forever changed employers’ attitudes towards staffing requirements and employees’ attitudes toward employment opportunities. Now is the time to ask yourself (and answer honestly): Are you attracting the right workers for the business environment of the future?

Tagged with:
Feb 24

Analysts say the economy may be starting to turn around. As the dust begins to clear, 2010 could be “the year of rebuilding.” Rebuilding customer relationships. Rethinking business strategies. Reengineering processes. Renewing profitability. Equally important is the “people” side of business: Rebuilding the workforce.

Adding new skills serves as a long-term competitive advantage and ensures organizations are not caught off-guard when the economy does rebound. Taking advantage of the available talent during a soft job market is a sound strategy.

Now is the time to find the best candidates, while the talent pool is still deep. However that is easier said than done. HR and other executives may believe that because unemployment is relatively high, there is a bounty of talent to choose from.

And there is plenty of talent out there. The tricky part is finding the right fit. With job seekers flooding the market, thousands of resumes might be received for one open position. Even with advanced screening techniques, it’s extremely time-consuming to sort through the flood — particularly when HR departments were among the hardest hit when the layoffs came, and only a skeletal internal staff remains.

Rebuilding the HR department to pre-recession levels won’t provide the flexibility to staff up or down quickly during future economic shifts. Organizations who take this route will find themselves in the same conundrum down the road.

Recruitment Process Outsourcing (RPO), in which all or part of the recruiting process is outsourced, is an option that more organizations are exploring. RPO provides flexibility to staff up or down quickly, removes administrative hassle, improves time-to-hire and saves time and money. RPO addresses the current job market and plans for the inevitable up-ticks and downturns to come.

Before you rebuild your internal hiring capabilities, consider reengineering your recruiting strategy to build a solid foundation for the environment of the future, with RPO.

Tagged with:
Feb 19

In the midst of an unstable economy, layoffs and hiring freezes, recruiting is a low priority, as businesses struggle just to stay afloat and weather the storm.

But now, from the board room to the break room; from Wall Street to Main Street, predictions are flying about when the recession will end. No one knows for certain, but one thing is clear: As organizations re-new their focus on profitability…while keeping budgets in check, status-quo recruiting techniques of the past are no longer acceptable. Organizations demand quantifiable proof of recruiting techniques.

Some HR execs believe that post-recession, low-cost recruiting is a no-brainer. High unemployment rates make hiring easier. Don’t be fooled. An influx of candidates doesn’t necessarily mean they are the right candidates. With job seekers flooding the market, it’s harder to find the right talent in a sea of applicants.

So how do organizations recruit successfully, while controlling costs? An excellent technique, in a good, bad or shifting economy, is Recruitment Process Outsourcing (RPO), in which all or part of a company’s recruiting and hiring functions are outsourced.

Traditional HR recruiting is a fixed cost which may or may not produce the desired results. RPO is a variable cost, and firms pay only when they see results: successful hires.

Hiring needs will continually change. When times are good, organizations must staff up, but if the economy falters, staffing will slow or halt. RPO is flexible enough to make numerous hires quickly or limit hiring for a period of time. Properly managed RPO makes HR a nimble and flexible process, improves time to hire, increases the quality of the candidate pool, provides verifiable metrics and reduces costs.

We’ve all experienced an economic wake-up call: the economy is wrought with uncertainty. Now is the time to prepare for the recruiting needs of tomorrow.

Tagged with:
preload preload preload