Aug 16

As we compiled this past month’s ugliest and hottest jobs data, from across our clients’ market experiences, a theme began to repeat itself. In multiple places, supply could not meet demand but in very different types of locations. As dissimilar as the customers were in these various locations, and the talent needed, (for example, one being high level IT in Silicon Valley and one being short term call center talent in rural North Carolina), the question was the same, ……

……..What can be done to find more talent in a challenged, talent marketplace?

The first call to action/reaction in these situations is to bring in more suppliers to deliver the sort-after talent. Its not a bad strategy, but it is a short sighted one. Additional, new suppliers will in assence drive their recruiting engines at the same talent pool that existing suppliers are already focused on.  A few more fishing poles in the pond doesn’t necessarily guarantee a bigger catch of the day.

So what’s the answer?

You have the have the best fishing lure in the pond, and the ability and willingness to cast far and wide to other types of pools of talent in the locale.

The client examples mentioned above couldn’t be more different. The high cost of living in Silicon Valley coupled with a long recession saw local talent forced to relocate to more affordable areas of the state and country. As the demand of Silicon Valley companies for IT and Engineering talent started to uptick, the required talent supply to draw upon wasn’t available locally in the same numbers.  In North Carolina, locale played a part; so did the prospect of the call center moving from the area. Low pay wage and stringent background and credit checks were also responsible for shrinking the available talent pool greatly.

Talent challenges like these need to have companies and the staffing program partners employ creative strategies of attracting contingent talent in the same manner they would go to employ their full time staff. Flex time, virtual opportunities (technology enables us to grab some levels of talent from anywhere); drawing upon resources that have left the work force (retirees, full time mothers) or those looking for a way to enter it (college student interns, change of career professionals) and offering them even part time opportunities as a way to cast the lure into these new ponds of talent opportunity.

Developing a joint training program with a staffing partner, especially in the technical arena, can entice professionals looking to learn a newer, hot technology, while developing the resources needed by the client.

But sometimes the best lure is the green one with Benjamin Franklin’s face right in the middle. Occasionally pay rate increases are necessary in drawing talent; but other valuable enticements can be part of any program. Signing bonuses, completion bonuses, performance and attendance rewards in monetary or goods add to levels of attracting and retaining talent. Sometimes it’s just the question of how above and beyond a company will go in creative solutions that have you catching fish out of the pond all day long.

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Aug 02

Ugliest Job in America, July 2010

This month the Ugliest Job in America would be expert level Security Engineers.

Why? Is it a market that is tapped as far as available talent/supply? No, actually, their is still quite a bit of contingent talent available and willing to go to work, even travel to smaller metropolitan areas to fulfill needs. But the need here is not for contingent talent, or at least only partially. Contract for Hire is what the client desires in a market filled with career independent contractors whose willingness to go full time is completely dependent on their willingness to give up the gravy train they make on a hourly basis and the freedom to move from project to project at will. In other words, this highly skilled and experienced talent is difficult to attract on a full time basis, especially in smaller markets that can’t offer the compensation levels they would be willing to accept.

What to do when stuck in this “rock and a hard place scenario”? The answer varies from client to client, but their has been a measureable level of success in bringing in the high level talent the way they prefer, contingent contract, for a length of time as a company simultaneously hires  more novice and intermediate talent on as contract for hire or directly full time. This lets the “contingent contract” experts impart their knowledge until all are satisfied that the new employees have gained the necessary skills and/or knowledge to perform the full time job. In this transition scenario, the career independent contractor has added value while giving them the ability to move onto the next comparatively lucrative project, while the client has potentially grown the full time talent resources they need.

Ugliest Job runners up this month:

1) Part time call center talent, for a location that is closing

2) Account Managers for Sales and Marketing 

3) User Experience Architects in a talent tapped marketplace

Hottest Job in America, July 2010

The hottest jobs in America all have something in common, they are Technical in nature, mainly IT related.

Project managers, Tech Writers, Software and Application developers are titles we continue to see a sustained and sometimes increased demand. The hottest jobs continue to be challenged in some markets, with bill rates still at recession levels while the contingent workforce in expecting pay increases. Our customers should be aware that though unemployment remain near 10% overall, white collar/knowledge worker unemployment in at 5 1/2% overall, and that it is leading to a supply squeeze in some areas. Clients willing to flex on their bill rates are grabbing the talent.

Hottest Job runners up this month:

1) All Light Industrial titles continue to see high demand

2) Recruiters

Data Source: An aggregation of SourceRight Solutions MSP client engagement activity

Definition: “Ugliest Job” category is defined as the most difficult to fill position with the “Hottest Job” category being positions with the highest demand.  A job position can be defined as both simultaneously.

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Jul 23

In early June, Senator Charles Schumer (D-NY) propose a fee, tariff and/or tax on every 800 number call place in the United States that is routed to a foreign country/off shored call center. Furthermore, his proposed law would require companies to alert the consumer that the call they have placed is being routed to another country and identify the country in which the call is being transferred.

“If we want to put a stop to the outsourcing of American jobs, then we need to provide incentives for American Companies to keep American jobs here,” Schumer was recently quoted in a recent AP article about the proposed transaction tax.

A lot of the buzz on this law is whether it is logical or not; how comprehensively it would be implemented; whether the intended effect of offshore call centers coming back onshore will actually occur or if the “fee” will just be passed on to consumers in the form of price increases. It seems opinion is divided across the political spectrum.

Regardless of one’s “red” or “blue” beliefs, this law may pass, or one similar down the road. Proactive planning needs to be considered with customers who offshore call/contact center/help desk business as to what action to take if/when a statute like this passes.

Clearly, there will be some increased level of staffing needed in the United States should this law pass; the labor arbitrage advantages and cost savings of off shoring will be diminished by the level of fee imposed and how companies have decided how to counter it. The effect may truly be the movement of offshore to onshore and recruitment and staffing efforts have to be prepare for that as quickly as a customer may want to flip that switch. Others have mentioned the use of a level 1 type contact center in the US, (live agent, internet chat or automation have all been mentioned) to resolve the call here first before they would move overseas to more skilled resources.

Dialogue is already happening within organizations that may be facing this call transaction fee. We have to make sure as a staffing provider and Managed Service Provider partner; we are part of those conversations and have solutions at the ready to what could be a fast changing landscape.

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Jul 23

As organizations are becoming more sophisticated in sourcing talent and demanding better results from their sourcing strategies, SourceRight Solutions is reinforcing their commitment to providing workforce management innovations by offering greater transparency on contingent workforce trends and providing an exclusive edge in a highly competitive environment. 

SourceRight, recently announced the launch of SourcingEdge, a proprietary candidate sourcing methodology that is designed to help talent acquisition outsourcing clients gain a competitive edge in identifying the best and brightest talent from active and passive candidate pools. The SourcingEdge Career Networking Hub provides clients with rich talent pools; gives candidate access to thousands of job opportunities; provides career resources to aid in career searches; among other advantages.

SourceRight has also launched SourceRight Advisor for talent acquisition programs, a workforce analytics and thought leadership solution that draws on the company’s experience, aggregate business information, knowledge and scale to help businesses develop better-informed strategies to optimize their services and workforce management spend.  SourceRight advisor will deliver specialized expertise and guidance including policy, compliance, change management, market intelligence and supplier relations.

The launch of SourcingEdge and SourceRight Advisor is the next phase of the company’s commitment to continuously revolutionizing recruitment strategies and services for today’s emerging workforce population.

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Jul 22

When looking at a Managed Service Program and its supplier base, the high importance level of a strong partnership between these two entities, as they support a common client, is both logical and critical.  So it is really critical to “Think Big Picture” beyond who is your MSP solution provider….you also have to understand the caliber of suppliers and the state of the actual supplier partnerships the MSP provider brings with them.

Many times, a supplier in one common client may be found in multiple client accounts of MSP providers. Occasionally, a top performing supplier with the ability to provide the quality talent a customer needs may only be found in one client.  MSP Supplier participation lists at customer locations typically have been “built” by absorbing the current supplier base already on the ground at a client. Unfortunately though, you can get some great suppliers included in a new MSP solution, you can also get some not so good. You can, and often do, get the good, the bad and the ugly.

But what if a MSP provider already knows all about the bad and the ugly supplier characters out there in the marketplace?  Giving a new client the ability to avoid bad and ugly choices or changing those choices in a new MSP engagement? What if, through a stringent screening and qualification process, the supplier with the most competitive rates, the strongest ability in staffing capabilities and the best reach for a particular client geographic coverage areas walk in with the MSP provider?

A triangular benefit occurs: The MSP provider smoothly implementing a supplier program with companies familiar with its processes; suppliers gaining a new client to their portfolio they know they have the ability to support; and, a client that gets a seamless transition in supporting their contingent hiring!

Furthermore, a stronger and longer lasting partnership between MSP supplier and its supplier partners develops outside of just an individual client, with acknowledgement and reward tied together by a long-term partnership focused on the clients’ needs and requirements.  Leading Japanese business organizations have, for decades, managed successful long-term, high quality partnerships thru what is know as “keiretsu”.  Maybe a little of this long-term partnership philosophy needs to be the standard operating practice delivered by solutions in the MSP industry today.  And clients need to more deeply evaluate the “keiretsu” depth of the MSP’s supplier partnerships.

Think Big Picture…..The MSP solution is only as good as the partnership management capability of your MSP provider and the caliber of suppliers willing to do business with them, long-term.

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Jun 24

Recently, Staffing Industry Analysts rolled out its 2010 VMS/MSP Buyer and Supplier Satisfaction Survey, seeking a brief “Net Promoter Score (NPS)” opinion and rating of VMS/MSP solution providers like SourceRight Solutions and its competitors. Now, many will automatically focus on what the buyers thought; who had the most customer responses; and, were buyer satisfaction levels a high or low rating on the quality of services provided. After all, the customer is the most critical satisfaction perspective in any business transaction, right?

What may be a more telling result from this industry satisfaction research however is the NPS satisfaction opinion of the staffing suppliers who participate and support MSP engagements. For any participating supplier, there is certainly an advantage of having access to a known volume of customer spend with managed competition. This is true regardless of the MSP models/engagements, though admittedly, some models can provided more attractive returns than others for a supplier.

For sure, the surveyed buyers will definitely be focusing on the overall quality of their MSP program/engagement, which would include supplier delivery performance to predefined service level agreements and other metrics. But when a supplier is rating the quality of a MSP engagement, what might be the business perspective of their opinion?

Opportunity. Fair Access. Participation Levels. Efficient, Managable Process. Profitability. And, equally important, a Collaborative Partnership.  An MSP program cannot succeed without the strength of some “highly satisfied” supplier partnerships that support a mutual MSP customer. Suppliers may be similar in staffing service offerings, but every organization is unique in its history, experience, capability, business operations and point of view. MSPs need to engage their staffing supplier community beyond the required SLAs and KPIs. Ideas for process and program refinement, improvement and optimization come from open lines of communication and a shared, common interest to provide the highest levels of quality services to exceed a client’s staffing needs and requirements.

So look for SIA’s announcement of their 2010 VMS MSP Buyer Satisfaction Survey results in the next month or so, but carefully review the accompanying Staffing Supplier satisfaction results to get the complete picture of industry leading MSP program/engagement performance.

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Jun 09

Ugliest Job in America, June 2010

Application Developers in the state of California.

California employers are being forced to confront an interesting workforce anomaly when trying to hire application development talent contingently:  Unemployment pay is a better deal.  Pay rates have dropped everywhere in response to the recent recession. They have not yet trended upwards; Hence, unemployed application development talent in the state are not being lured back to work. The current contingent pay is lower, the contract lengths are shorter, and they would have to give up their unemployment pay and benefits….not an attractive deal for application development talent.

Runner-ups this month:

  • Welders
  • Material handlers
  • Producers/Animation Motion Graphic Artists
  • Websphere Portal Architects

Hottest Jobs in America, June 2010

Contingent worker titles with the highest demand, based on employer feedback.

  • Engineering Designer and Drafters
  • Buyers in Procurement departments
  • Credit and Collections talent
  • Recruiters
  • Senior JAVA Developers

Full time worker titles, based on job postings from Wanted.com

  • RNs
  • Retail Sales Managers/Supervisors
  • Retail Salespersons
  • Systems Analyst (IT)
  • Customer Service Representative

 

Data Source: An aggregation of SourceRight Solutions MSP client engagement activity

Definition: “Ugliest Job” category is defined as the most difficult to fill position with the “Hottest Jobs” category being positions with the highest demand.  A job position can be defined as both simultaneously.

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Feb 24

Analysts say the economy may be starting to turn around. As the dust begins to clear, 2010 could be “the year of rebuilding.” Rebuilding customer relationships. Rethinking business strategies. Reengineering processes. Renewing profitability. Equally important is the “people” side of business: Rebuilding the workforce.

Adding new skills serves as a long-term competitive advantage and ensures organizations are not caught off-guard when the economy does rebound. Taking advantage of the available talent during a soft job market is a sound strategy.

Now is the time to find the best candidates, while the talent pool is still deep. However that is easier said than done. HR and other executives may believe that because unemployment is relatively high, there is a bounty of talent to choose from.

And there is plenty of talent out there. The tricky part is finding the right fit. With job seekers flooding the market, thousands of resumes might be received for one open position. Even with advanced screening techniques, it’s extremely time-consuming to sort through the flood — particularly when HR departments were among the hardest hit when the layoffs came, and only a skeletal internal staff remains.

Rebuilding the HR department to pre-recession levels won’t provide the flexibility to staff up or down quickly during future economic shifts. Organizations who take this route will find themselves in the same conundrum down the road.

Recruitment Process Outsourcing (RPO), in which all or part of the recruiting process is outsourced, is an option that more organizations are exploring. RPO provides flexibility to staff up or down quickly, removes administrative hassle, improves time-to-hire and saves time and money. RPO addresses the current job market and plans for the inevitable up-ticks and downturns to come.

Before you rebuild your internal hiring capabilities, consider reengineering your recruiting strategy to build a solid foundation for the environment of the future, with RPO.

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Feb 19

In the midst of an unstable economy, layoffs and hiring freezes, recruiting is a low priority, as businesses struggle just to stay afloat and weather the storm.

But now, from the board room to the break room; from Wall Street to Main Street, predictions are flying about when the recession will end. No one knows for certain, but one thing is clear: As organizations re-new their focus on profitability…while keeping budgets in check, status-quo recruiting techniques of the past are no longer acceptable. Organizations demand quantifiable proof of recruiting techniques.

Some HR execs believe that post-recession, low-cost recruiting is a no-brainer. High unemployment rates make hiring easier. Don’t be fooled. An influx of candidates doesn’t necessarily mean they are the right candidates. With job seekers flooding the market, it’s harder to find the right talent in a sea of applicants.

So how do organizations recruit successfully, while controlling costs? An excellent technique, in a good, bad or shifting economy, is Recruitment Process Outsourcing (RPO), in which all or part of a company’s recruiting and hiring functions are outsourced.

Traditional HR recruiting is a fixed cost which may or may not produce the desired results. RPO is a variable cost, and firms pay only when they see results: successful hires.

Hiring needs will continually change. When times are good, organizations must staff up, but if the economy falters, staffing will slow or halt. RPO is flexible enough to make numerous hires quickly or limit hiring for a period of time. Properly managed RPO makes HR a nimble and flexible process, improves time to hire, increases the quality of the candidate pool, provides verifiable metrics and reduces costs.

We’ve all experienced an economic wake-up call: the economy is wrought with uncertainty. Now is the time to prepare for the recruiting needs of tomorrow.

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